Our Contact Centre Business team in Hong Kong was renamed as HSBC Contact Centre and Remote Channel in 2023 as we move to become a remote customer relationship management team providing premium customer service to our Premier and private banking customers. Located at HSBC Centre in Tai Kok Tsui, our Contact Centre and Remote Channel team is a vital part of the wider Retail Banking and Wealth Management Distribution team in Hong Kong.
Our customers are as diverse as the services we provide, including people from Hong Kong, mainland China and across the world. Through phone banking and digital banking platforms, we provide personalized wealth management solutions to meet the changing and evolving needs of our customers. To you, it means excellent exposure to banking and wealth management knowledge including credit cards, loans, investment, and insurance products.
Develop your banking career with one of the world’s largest international banks
Once you join our team, we will provide you with comprehensive training and sponsor you to earn the required qualifications, so you can transition smoothly into the role.
As a member of our Wealth and Personal Banking team, you will enjoy our competitive employee benefits, people development programme, and the opportunities to progress your career within the Wealth and Personal Banking business as well as other areas within HSBC.
We are growing our Wealth and Personal Banking business in Asia and creating exciting career opportunities for ambitious professionals. With over 40 million customers globally, we are determined to be the world's most recommended bank and trusted partner for our international customers.
Join us today
Whether you are working in banking and financial services, in a customer service role in another industry, or a recent graduate, we look forward to supporting you in building a successful career in banking, at HSBC.
What makes our people proud of working here?
“HSBC is leading other banks in Hong Kong in remote customer relationship management.”
“I am proud to provide premium personal banking service to a top-tier clientele - our Premier and Private Banking customers, with the support of product expert teams around the globe, and leading banking technology.”
“Our AI-enabled customer relationship management system is really cool. It helps us work smarter.”
“The 3-month onboard training is very intensive and very valuable. I also like the continuous training that keeps me growing my knowledge and skills.”
“Like other colleagues in Wealth and Personal Banking, we are given a transparent career trajectory with guidance, to enable fast-track career progression. What you need is a growth mindset.”
What do our people like about working here?
“I like the flexible work arrangements, whether working hours, dress code or work location. I enjoy more freedom in managing my own life.”
“The bank’s culture is very supportive. From our employee benefits that cater to our family needs and wellbeing, to our line mangers supporting our career aspirations in internal mobility.”
“Our team members come from different backgrounds at different stages of their careers. We all work together, respecting and supporting each other.”
“If you’re a social animal, this is a great place to be. We have various after-work activities and celebrate successes together.”
Ready to apply
Explore our available positions and apply now.
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