Careers in our Contact Centres

HSBC’s Hong Kong Contact Centre Business is part of the bank’s Wealth and Personal Banking business. We pride ourselves on being one of the first points of contact with our millions of personal banking customers. We provide banking services and financial products, from current accounts, credit cards, personal loans and mortgages to savings, investments, insurance and wealth management.

Come and work with us where you’ll join an inclusive and social team environment. You’ll be encouraged to be yourself, have opportunities to achieve your full potential, and build a successful career in one of the world’s leading international banks.

Contact Centre roles

Our Contact Centres in Olympic and Shek Mun employ more than 700 people who answer about 2.5 million calls a year. Our ongoing investment in technology means that we continue to innovate and improve our customer service channels, and equip our staff with the appropriate digital skills necessary to support queries by live chat, email or social media.

We employ people who enjoy providing a high level of customer service that creates a positive experience for our customers and makes them feel valued. As such, our teams have been recognised with multiple awards by the Hong Kong Call Centre Association, including the Grand Award of the Year for seven years.

The key roles within our Contact Centres include:

  • Customer Care Officers who resolve phone queries from customers, working to understand their needs and offer relevant products and services
  • Digital Customer Service Officers who handle enquiries from customers via social media platforms and emails, working to understand and address their queries and needs
  • Contact Centre Officers (Investment Specialists) who handle stock placement purchases requested by customers over the phone and ensure their requirements are met

Joining our Contact Centre Business offers a great entry point into the financial services industry. We provide a continuous learning environment, which comprises specialist training and tailored development programmes. We offer market-leading benefits including flexible working, medical plans, birthday and volunteering leave, as well as staff mortgages.

Read more about working in Wealth and Personal Banking.

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