Manage your shareholding

Shareholders can access their account online via the Computershare website.

Using this service, which is provided by HSBC’s registrars, will allow you to see your shareholding and dividend payments, amend your personal details, receive email updates and request for dividends to be paid directly into your bank account. Please see the details below for information on how to sign up.

Please note that neither HSBC or Computershare will call you directly regarding your shareholding account or personal details. If in doubt, contact the relevant registrar via our Investor contacts page.

HSBC has appointed Georgeson to help to reunite shareholders with their unclaimed entitlements. These entitlements may consist of unclaimed dividends. See the bottom of this page for further details.

Register for and access Computershare

To sign up or log in to the Computershare website, please select from the links below according to the location in which your shares are registered:

To register, you will need your Shareholder Reference Number, which can be found on your share certificates, dividend tax vouchers, and other shareholder communications.

Investor FAQs

Visit our frequently asked questions to find additional information about shareholding, financial reporting, dividends, taxation and HSBC listed stock symbols.

Sign up for electronic communication

Shareholders can also sign up to receive communications from HSBC by email on the Computershare website. Please select one of the following links (note that you will require your Shareholder Reference Number):

Once you have signed up for electronic communication, we will send you an email each time a new document is made available. Email addresses will not be used for any purpose other than communicating with you as a shareholder.

The documents we currently make available by email are: Annual Report and Accounts; Strategic Report; Interim Report; and notices of shareholders’ meetings. Notifications of your dividend entitlement will also be emailed to you.

Receiving corporate communications by email is more environmentally friendly and cost-effective than sending printed copies in the post.

You may revoke your registration or request a printed copy of any shareholder communication from the Registrars, at any time.

Please note that in certain circumstances we may be unable to send documents by email, for example, due to local laws that may restrict this. In such cases, we reserve the right to send printed copies of the relevant document or information.

If you have not supplied an email address or registered to be sent hard copies, we will notify you by post when shareholder documents become available on this website.

Providing your bank account details for dividend payments

If you are in the United Kingdom, United States or Hong Kong and you receive your dividends in UK sterling, US dollars or Hong Kong dollars* (*shareholders on the Hong Kong Overseas Branch register only), the most secure approach is to do this online.

Please visit Investor Centre UK (opens in new window) or, if you hold shares on the Hong Kong Overseas Branch register, Investor Centre Hong Kong (opens in new window).

If you are already registered for Investor Centre, go to Investor Centre and enter your User ID and Password. Once logged in, select the tab ‘Update my Details’ followed by the option ‘Bank Instructions Update’.

If you are not already registered with Investor Centre and would like to register, go to Investor Centre and click on the ‘Register’ button. Then follow the on-screen prompts.

For most other overseas shareholders on the UK Principal Register it is now possible to elect to receive your dividend in other currencies. To sign up, please go to the ‘Update my Details’ tab on Investor Centre UK (opens in new window), select ‘Global Payments’ and add your Global Dividend mandate.

Lost shareholders

HSBC has appointed Georgeson – a business specialising in reuniting people with their forgotten and unclaimed assets – to help shareholders to recover their unclaimed entitlements. These entitlements may consist of unclaimed dividends.

Should you have received a letter from Georgeson, please contact them on the telephone numbers or email address provided, or for further information, please visit the Georgeson website (opens in new window)


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