Opening up a world of opportunity

Our purpose

Our purpose – Opening up a world of opportunity – explains why we exist. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Connecting people, ideas and capital (duration 2:00) Our purpose – Opening up a world of opportunity – drives us in what we do every day

Our ambition is to be the preferred international financial partner for our clients

Noel Quinn, Group Chief Executive

Our values

We value difference

Seeking out different perspectives

We succeed together

Collaborating across boundaries

We take responsibility

Holding ourselves accountable and taking the long view

We get it done

Moving at pace and making things happen

Our strategy

  • Focus on our strengths

    We’re focusing our energy and investments where we can make the greatest difference for our customers

  • Digitise at scale

    We’re putting the full power of our bank in every customer’s pocket, with easier and more secure digital banking

  • Energise for growth

    We’re inspiring a dynamic and inclusive culture, and empowering our people by helping them develop future skills

  • Transition to net zero

    We’re leading the transition to a net zero economy by transforming ourselves, and supporting and financing our customers to make their own transitions

More about HSBC

Annual Results 2020 quick read

Read the main highlights from HSBC Holdings plc’s Annual Results 2020 in our quick read summary.

ESG and responsible business

Access our ESG reports and policies and find out how we ensure we operate responsibly.