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HSBC Employee stories - Kathy
Duration: 1:23
Speakers:
- Kathy Cheng
Premier Relationship Manager, HSBC Hong Kong
[Kathy]
信譽不是一朝一夕建立的
我一直很喜歡與人相處
因為能從不同的人身上學到不同的東西
我的第一份工作是婚禮統籌師
幫助不同的新人解決各種問題
後來，我加入了滙豐客戶服務中心
透過滙豐提供的培訓
我學會了很多溝通和待人接物的技巧
也發現即使只透過一通電話
也可以與客戶建立信任
滙豐給了我很多機會
每一個職位都讓我學到不同的東西
每一段經歷也讓我不斷成長
作為卓越理財客戶經理
我可以把所有經驗和技能融會貫通
對我來說，銀行業從來不只是財富規劃
一切其實都始於人與人之間的關係
只有當一個人信任你
你才有機會幫助他規劃未來
信任，是透過每一次對話
每一個承諾
以及每一段關係，一點一滴累積起來的
你可以選擇成為怎樣的客戶經理
但對我來說
每一個承諾，我都會全力以赴去兌現
© HSBC Group 2026
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