Contact Centre
As one of the first points of contact for our customers, you’ll provide support to ensure they feel valued.
Rewarding opportunities, exceptional service
Whether you’re already working in banking and financial services, in a customer service role in another industry, or you’re a recent graduate, you’ll find the opportunity to build a successful career.
Opportunities in our Contact Centres
Our Contact Centres provide a great entry point into the financial services industry, with tailored development programmes to support your knowledge and career progression.
Customer Service
Deliver exceptional customer service and stay composed while communicating and solving problems to ensure customers feel supported.
Contact Centre careers at HSBC
If you’re the type of person who has the resilience to thrive in a busy customer service environment, and you’re keen to grow your knowledge and expertise, then you’re ready to help a vast range of customers with their requirements and queries.
I started out in the call centre in Leeds around five years ago and I've had a wonderful career so far at HSBC.
If you have experience delivering exceptional customer service then join our team and enjoy all the rewards of working for one of the world’s biggest banks.
Meet the team
Accepting the challenge
Find out how Josh learnt what it’s like to truly understand the customer’s point of view.
Job satisfaction and customer recognition
Learn more about Edmund and how his experiences working in our Contact Centres have shaped him.
A people-first culture
Read how Rupinder adapted when joining HSBC after working 20+ years at other organisations
Our Contact Centre role locations
UK
Join our Contact Centre team in the UK and enjoy all the rewards of working for one of the world’s biggest banks while providing support to our customers.
Hong Kong
Our Contact Centre Business team in Hong Kong provides premium customer service through phone banking and digital banking platforms.
China
If you enjoy making a difference for our customers and helping grow our business, we offer rewarding opportunities in our Contact Centres in Guangzhou and Foshan.
Join our talent network
Join our talent network and be the first to hear about job opportunities, careers events and HSBC news.