HSBC and Digital Accessibility
We are working towards becoming the world’s most digitally accessible bank. We’re harnessing the power of technology to provide a great digital experience for everyone, especially people with disabilities and those who are neurodivergent.
Accessibility for all
We’ve introduced measures to help all our customers manage their money on their own terms.
Independent living
Three of our customers explain what it means to them to be financially independent.
Navigating systems
Priyanca appreciates good design more than most – and she knows just how much it can benefit everyone.
Independent operator
Yahye doesn't let his visual impairment hold him back. In fact, it drives him to create a more accessible world, for everyone.
Overcoming barriers
Tracy now has time to focus on the things she loves – and she’s learning more about Cantonese opera.
Staying ahead
Whether it’s a new service, a new digital accessibility feature or a new way of doing things, we’re always looking to innovate.
Testing our tech
Our products go through the ultimate accessibility test – real people. Three users with different needs put our new ATMs through their paces.
Boosting Zoom
When our colleague Joanne was exposed to seizure-inducing material in a video call, we worked with the platform to prevent it happening again.
Talking accessibility
Chong Chan-yau, an HSBC customer of over 50 years, discusses the tools and technology that make us his bank of choice.
Sharing our expertise
We want to blaze a trail for others to follow and – ultimately – raise accessibility standards for everyone, everywhere.
Try our training
Thousands of people from outside HSBC have benefitted from our digital accessibility training – and its impact has been recognised with numerous awards.
Head to our hub
Discover Jodie Ounsley’s inspiring journey from GB rugby player to TV star on our Accessibility Hub, where you can also learn how to make technology more inclusive.
Meet our maestro
Keny's making our banking apps better – and teaching teams across HSBC how to do the same.
Transforming our products and services
We work with leading charities and disability organisations to ensure we’re at the top of our game.
Banking without barriers
Malintha Fernando, Global Head of Digital Experience and Accessibility at HSBC, spells out his mission.
Alzheimer’s Society
We teamed up with the charity to design bank cards that cater for a variety of needs, including dementia.