HSBC and Digital Accessibility
We are working towards becoming the world’s most digitally accessible bank. We’re harnessing the power of technology to provide a great digital experience for everyone, especially people with disabilities and those who are neurodivergent.
Accessibility for all
We’ve introduced measures to help all our customers manage their money on their own terms.
Accessibility for all
Duration: 3:52
Speakers: Tracy, Priyanca, Yahye
[Tracy]
When I’m on stage, I feel relaxed, unburdened.
[Priyanca]
I love being immersed in nature.
There’s a timelessness, a sort of preciousness.
[Yahye]
I feel most at peace and total serenity when I’m in front of the water.
[Text on screen]
Opportunity
Tracy, Yahye and Priyanca’s Story
[Priyanca]
Sometimes the world can feel very overwhelming.
I can find lights too bright and sounds too intense.
It really saps my energy completely in a way that maybe a neurotypical person wouldn’t be as impacted.
[Yahye]
The world doesn’t slow down when you’re blind.
The hardest part is not the darkness, it’s when people think I live in it.
[Tracy]
I can’t hear.
Sometimes, I can only guess and try to piece information together, and that is exhausting.
[Yahye]
When your agency is taken away from you, you cannot manage your finances.
You feel belittled, you feel vulnerable.
[Tracy]
In the past, when I handled my finances, even very simple transactions required me to ask someone I trusted to help me.
I had to reveal things I wanted to keep private to them.
[Priyanca]
With ADHD you can easily feel overwhelmed.
I used to not really engage with my finances.
You don’t get extra hours in the day or extra energy as a disabled person to navigate all of these quite inaccessible systems.
[Yahye]
Open HSBC.
[Screen reader]
HSBC notifications
[Yahye]
What I really most love about the HSBC app is that I can do anything, just like anyone else.
[Screen reader]
My accounts
[Yahye]
I’m able to look at investments,
[Screen reader]
World Trader
[Yahye]
at savings.
I’m able to make payments.
[Screen reader]
Pay and transfer
[Yahye]
I’m able to do things that take minimal effort without having to worry about the challenges that come with lack of accessibility.
[Priyanca]
When things are designed with intention, the way you interact with them can feel a lot more natural.
It doesn’t drain all your energy.
Being able to simply open the app, use my fingerprint or biometrics and I’m straight in.
When I’m on the app, I don’t feel different.
I can just do things as quickly as anyone else.
I’m way more likely to be in control and feel empowered to access and manage my money.
[Tracy]
When I went to the Mong Kok branch, and when I did not know how to use the app, they would patiently show me so that I could understand.
Being able to take control of my own affairs allows me to have privacy and dignity.
[Priyanca]
Finances might not be the most exciting or sexy subject, but it enables you to do things that you actually enjoy and enables you to live the life that you want.
[Yahye]
Financial independence is complete life independence.
I’m experiencing life and the world fully and I’m able to do the same things as other people but just in my own alternative way.
[Tracy]
Being able to independently handle financial matters allows me to live life in my own way, making life more fulfilling and more vibrant.
[Text on screen]
HSBC | Opening up a world of opportunity
© HSBC Group 2026
Watch an audio description version of this film (opens in new window)
Independent living
Three of our customers explain what it means to them to be financially independent.
Navigating systems
Priyanca appreciates good design more than most – and she knows just how much it can benefit everyone.
Independent operator
Yahye doesn't let his visual impairment hold him back. In fact, it drives him to create a more accessible world, for everyone.
Overcoming barriers
Tracy now has time to focus on the things she loves – and she’s learning more about Cantonese opera.
Staying ahead
Whether it’s a new service, a new digital accessibility feature or a new way of doing things, we’re always looking to innovate.
Testing our tech
Our user research programme has one mission – to make sure that our products and services are accessible for everyone.
Boosting Zoom
When our colleague Joanne was exposed to seizure-inducing material in a video call, we worked with the platform to prevent it happening again.
Talking accessibility
Chong Chan-yau, an HSBC customer of over 50 years, discusses the tools and technology that make us his bank of choice.
Sharing our expertise
We want to blaze a trail for others to follow and – ultimately – raise accessibility standards for everyone, everywhere.
Try our training
Thousands of people from outside HSBC have benefitted from our digital accessibility training – and its impact has been recognised with numerous awards.
Head to our hub
Explore a number of inspiring journeys, including that of two-time Paralympics medallist and wheelchair badminton athlete Daniel Chan.
Making a difference
Keny’s enhancing our banking apps – and our three apprentices are championing digital accessibility.
Transforming our products and services
We’re making everyday banking simpler and more inclusive for disabled, neurodivergent and elderly customers.
Banking without barriers
Malintha Fernando, Global Head of Digital Experience and Accessibility at HSBC, spells out his mission.
Alzheimer’s Society
We teamed up with the charity to design bank cards that cater for a variety of needs, including dementia.
Forbes recognition
We’ve been included on the global media company’s Accessibility 200 list for the first time, for our work to make banking more inclusive.
Content last updated: 21 July 2026