Health and safety
At HSBC, we are committed to providing a healthy and safe working environment for our employees, contractors, customers and visitors on HSBC premises and where impacted by our operations. We aim to be compliant with all applicable health and safety legal requirements, and that best practice health and safety management standards are implemented and maintained across the HSBC Group.
Everyone at HSBC has a responsibility for helping to create a healthy and safe working environment. Employees are expected to take ownership of their safety and are encouraged and empowered to report any concerns.
Chief Operating Officers have overall responsibility for ensuring that the correct policies, procedures and safeguards are put into practice. This includes making sure that everyone in HSBC has access to appropriate information, instruction, training and supervision.
HSBC is committed to the effective delivery and continual improvement of our health and safety management system and will ensure that:
- HSBC develops a culture where all our people and stakeholders take responsibility for the health and safety of themselves and others
- Appropriate resources will be provided to meet our health and safety commitments
- HSBC’s leaders, managers, employees and third parties are responsible for ensuring they proactively identify, manage and eliminate hazards and reduce risks in the workplace
- All health and safety risks will be assessed, managed, recorded, monitored and reported according to the HSBC Operational Risk Management Framework and 10 key controls for Workplace Safety
- Appropriate information, instruction, training and supervision will be provided to employees and contractors
- HSBC is committed to consultation and participation on health and safety matters with employees, third parties (and their representatives)
- Employees can raise safety issues and concerns through their line managers, HSBC Exchange meetings or HSBC Confidential
- Non-HSBC employees can raise safety issues and concerns either with their line manager, the HSBC office or branch manager, or any HSBC employee
- Health and safety performance goals will be set and met annually to promote continuous improvement
- HSBC will provide an effective OHS management system that drives continual review and improvement, in accordance with ISO 45001
Putting our commitment into practice
We delivered a range of programmes in 2020 to help us understand and manage effectively the risks we face and improve the buildings in which we operate:
- Based on expert medical advice, we created safe workplaces globally, designed to protect our employees, contractors and customers from the risks of COVID-19. We carried out approximately 1,700 COVID-19-related workplace enhancements globally, with measures involving: enhanced cleaning; training and awareness; public hygiene; and track and trace
- We updated our advice on working from home, providing more awareness and best practices on good ergonomics and wellbeing to be adopted during these unprecedented times
- We delivered an improved health and safety training and awareness programme to 245,000 of our employees and contractors globally, ensuring roles and responsibilities were clear and understood
- We completed the annual safety inspection on all of our buildings globally, subject to local COVID-19 restrictions, to ensure we were meeting our standards and continuously improving our safety performance
- We continued to focus on enhancing the safety culture in our supply chain through our SAFER Together programme, covering the five key elements of best practice safety culture, including speaking up about safety, and recognising excellence. Our 2020 safety climate survey results showed a continued year-on-year increase in safety culture, and significantly above the industry average
- Our Eat Well Live Well programme continued through educating and informing our colleagues on how to make healthy food and drink choices. We enhanced the programme to provide digital educational and information resources, including a suite of videos and recipe ideas. The programme was runner up in the 2020 Global Healthy Workplace Awards
- We put in place effective storm preparation controls and processes to ensure the protection of our people and operations. In 2020, there were 41 named storms, which passed over 2,316 of our buildings and resulted in no injuries or business impact
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