Our values

At HSBC, our values guide us in all our actions – from strategic decisions to day-to-day interactions with customers and each other.

We value difference

Seeking out different perspectives

We succeed together

Collaborating across boundaries

We take responsibility

Holding ourselves accountable and taking the long view

We get it done

Moving at pace and making things happen

Our values are rooted in HSBC’s history, heritage and character, and help us deliver on our purpose :

  • By valuing difference, we actively take a broader perspective, and so are alert to more opportunities for our customers
  • By succeeding together, we make the connections that allow us to realise the full potential of those opportunities
  • By taking responsibility, we ensure we leverage those opportunities with integrity
  • By getting it done we commit to tenaciously following through the actions that make those opportunities a reality

Our values in detail

Building balance

Didi explains the steps she is taking to champion gender equality in private banking at HSBC.

We value difference

We were born speaking different languages. We were founded on the strength of different experiences, attributes and voices; they are integral to who we are and how we work.

The greater our empathy and diversity, the better we reflect the worlds of our customers and communities – and the better we can serve them.

So we champion inclusivity. We listen. We remove barriers. And we seek out views different from our own.

We succeed together

We offer our customers a unique breadth of opportunity.

And we can only deliver the full promise of this by being truly connected – across boundaries. With our customers and partners. Together as colleagues and as an organisation.

So, we collaborate across boundaries. We break down silos. We trust and support each other. And, when necessary, get out of each other’s way.

Together, we make possible what we cannot do alone.

Giving life to our purpose will be critical to building the dynamic, entrepreneurial and inclusive culture that we want to create

Noel Quinn, Group Chief Executive

The mobile wealth manager

Find out how Richard Fu is helping clients in Shanghai to achieve their financial goals.

We take responsibility

What we do has a real impact on people’s lives, communities and the planet. We take this responsibility seriously.

We set ourselves high standards and are each accountable for our actions. We always use good judgement. And if something doesn’t feel right, as colleagues we speak up and act.

We build for tomorrow, today. We succeed only by taking the long view, by focusing on the sustainable interests of our customers, investors, and the planet we all share.

We get it done

We create value for our customers and investors by always moving forward and making things happen.

We’re entrepreneurial: we try new things, we learn and improve, and we take smart risks.

We’re dynamic: we reject mediocrity. We move at pace.

We’re decisive: we make clear choices and take bold actions.

And we keep our word: we always do what we promise.

Learning together

At HSBC, we encourage collaboration, the pursuit of new skills through training and diverse thinking to help shape the future of the bank.

Our climate strategy

We’re mobilising finance and accelerating innovation to help drive the transition to a global net zero economy.

Making finance more inclusive

Maxine Pritchard explains what inspired her to follow a career supporting some of HSBC's most vulnerable customers.

Climate change: our billion dollar ambition for SE Asia

Our new partnership will finance sustainable infrastructure projects over the next five years.

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The summit needs to accelerate global climate policies, says HSBC’s Wai-Shin Chan.