Digital Business Services

Our Digital Business Services teams are the foundation of HSBC, providing essential support across technology, operations and key central business services for our global businesses and functions. We play a vital role in driving great experiences for customers and colleagues, and enabling the bank’s strategy. We offer a broad range of career opportunities.

Our role is to:

  • Deliver efficient, easy customer experiences that add value.
  • Empower our people, through the right technology, infrastructure and support.
  • Enable the bank, through innovative solutions that support our strategy.
  • Implement major strategic transformation programmes and support change management across the bank.
  • Provide professional services such as procurement and real estate management

Showing just how much #WeCare (duration 2:22) Colleagues in Operations around the world share what life is like supporting each other and their communities


Our global team of 27,000 colleagues in 53 countries and territories manages the delivery of services for customers, including 2 trillion transactions annually and roughly 380 payments every second. Operations is using technology and innovation to transform the way we work and make our customers’ lives easier. Read more about careers in Operations.


Technology is a global team of technologists whose purpose is to reimagine banking. We use technology to power the world’s leading international bank, delivering easy and innovative digital experiences for customers and colleagues, while keeping people’s money safe and their data secure. It’s our job to build the platforms and partnerships that affect millions of people each day. Find out more about careers in Technology.

Strategic Sourcing Services (Procurement)

Strategic Sourcing Services manages commercial relationships and partnerships with key suppliers, and the end-to-end supplier life-cycle. We play a fundamental role in the day-to-day provision of goods and services for the HSBC Group. Our primary focus is to deliver commercial value through all areas of procurement worldwide. We work closely with other parts of HSBC to provide leadership of the bank’s third-party supplier relationships.

Corporate Services

Corporate Services manages the workplace experience for all employees, covering Facilities and Real Estate Management, Building Design and Construction, Travel, Security, Business Continuity and Incident Management. Our remit includes HSBC’s property portfolio across 65 countries and territories. Our aim is to ensure that customers and colleagues on HSBC premises benefit from a safe, well-managed environment.

Chief Operating Office

Our Chief Operating Offices oversee operations, risk and administration activities for businesses and functions across HSBC. The teams provide leadership and guidance that enable HSBC to fulfil our business risk, control and operational support responsibilities, and ensure excellence in the delivery of our services.

Find out about other business areas and teams

Commercial Banking

We serve businesses ranging from small enterprises to large multinationals in more than 50 markets worldwide.

Global Banking & Markets

We provide financial services and products to corporates, governments and institutions.

Wealth and Personal Banking

Our teams help millions of individuals, families and business owners manage their personal finances.

Global functions

These are the operational teams that support our work – from human resources and marketing to strategy and risk.

The bigger picture

Find out how a love of patterns and computer science led Kate to her role as an IT architect at HSBC.

Read Kate’s story


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