Digital Business Services

Our Digital Business Services teams are the foundation of HSBC, providing essential support across technology, operations and key central business services for our global businesses and functions. We play a vital role in driving great experiences for customers and colleagues, and enabling the bank’s strategy. We offer a broad range of career opportunities.

Our role is to:

  • Deliver efficient, easy customer experiences that add value
  • Empower our people, through the right technology, infrastructure and support
  • Enable the bank, through innovative solutions that support our strategy
  • Implement major strategic transformation programmes and support change management across the bank
  • Provide professional services such as procurement and real estate management

Showing just how much #WeCare (duration 2:22) Colleagues in Operations around the world share what life is like supporting each other and their communities


Our global team works closely with the business to manage end-to-end delivery of banking services and provide exceptional customer journeys. From cards and loan processing, account services and ATM operations to evaluating credit risks, reviewing mortgage applications, processing payments, and delivering customer correspondence, the team provides a customer-centric experience across all areas of banking.


HSBC is delivering world-class digital banking, now and for the future. Through technology we power the world’s leading international bank, delivering easy and innovative digital experiences for customers and colleagues, while keeping people’s money safe and their data secure. Using the latest technology, we understand our customers more deeply, respond to their needs faster and provide tailored services – available anywhere and at any time. We’re innovating at speed and scale to deliver digital-first banking for millions of people each day, and embracing innovation to develop the next generation of digital banking. Find out more about careers in Technology.

Corporate Services

Corporate Services manages the workplace experience for all employees, covering Facilities and Real Estate Management, Building Design and Construction, Sustainability, Travel, Security, Business Continuity and Incident Management. Our remit includes HSBC’s property portfolio across 62 countries and territories. Our aim is to ensure that customers and colleagues on HSBC premises benefit from a safe, well-managed environment.


Procurement manages commercial relationships and partnerships with key suppliers, and the end-to-end supplier life-cycle. We play a fundamental role in the provision of goods and services for the HSBC Group and our primary focus is to deliver commercial value through all areas of procurement worldwide. We work closely with other parts of HSBC to provide leadership of the bank’s third-party supplier relationships.

Chief Operating Office

Our Chief Operating Offices oversee operations, risk and administration activities for businesses and functions across HSBC. The teams provide the leadership and guidance that enable HSBC to fulfil our business risk, control and operational support responsibilities, and ensure excellence in the delivery of our services.

Find out about other business areas and teams

Commercial Banking

We serve businesses ranging from small enterprises to large multinationals in more than 50 markets worldwide.

Global Banking & Markets

We provide financial services and products to corporates, governments and institutions.

Wealth and Personal Banking

Our teams help millions of individuals, families and business owners manage their personal finances.

Global functions

These are the operational teams that support our work – from human resources and marketing to strategy and risk.