HSBC and AI
We’re striving to be a leader in the ethical and responsible development and deployment of artificial intelligence (AI) in financial services.
We’ve been working with AI for many years. Our earliest machine learning models were developed a decade ago. Looking ahead, we’re aiming to build a bank designed for the future by embedding AI solutions that benefit our customers and our colleagues.
We’re making generative AI tools available to all colleagues to simplify processes, procedures and policies, and equipping customer-facing colleagues with the AI tools they need to deliver more personalised services.
Future focus
We’re empowering colleagues to use AI to create personalised experiences for customers, while keeping human judgement, decision-making and accountability at the core.
Our strategy - built on trust, accelerated with AI
In an AI world, the organisations that succeed will combine innovation with trust, speed with discipline, and technology with judgement, says Georges Elhedery, our Group CEO.
HSBC to establish Global AI Centre of Excellence in Singapore
We’re launching the centre in Singapore in the second half of 2026, to develop artificial intelligence capabilities that can be scaled across our global network.
We’ve appointed our first Chief AI Officer
David Rice has taken on this new role to provide clear enterprise leadership for AI adoption within the bank as we sharpen our focus on deploying AI at scale.
AI at work
We build our own solutions and work with best-in-class partners.
Our AI banking partnership with Google Cloud
The multi-year partnership will build and deploy AI capabilities across our operations globally, with an initial focus on innovating in areas such as hyper-personalised advice and financial crime risk management.
Market insights in the blink of AI
Duration: 00:00:55
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Meet AI Markets.
[Text on screen]
Hi, Welcome to AI Markets
AI Markets: Hello! I’m AI Markets
AI Markets: How can I help you?
Please provide me with market data in relation to…
[Woman]
For investors demanding real-time data and insights
AI Markets uses natural language processing to understand what they're asking for and fetch it in an instant bringing a wealth of global markets data from our trading desk to theirs.
This use of artificial intelligence helps to meet our clients’ unique demands faster than has ever been possible before and finds the insights they require spanning HSBC's global research and trading data market analysis, pricing and execution.
At HSBC, this is just one way we're using AI to open up a world of opportunity and embracing innovation to develop the next generation of digital banking.
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HSBC | Opening up a world of opportunity
© HSBC Group 2026
Market insights in the blink of AI
Our AI Markets service uses natural language processing to open up a world of data and analysis for investors.
We’re partnering with AI powerhouse Mistral
We’ve announced a strategic partnership with French start-up Mistral AI to enhance and accelerate the use of generative artificial intelligence across the bank.
Using AI safely
Our commitment to using data and AI ethically and responsibly underpins everything that we do.
How we manage the risks
Balancing the risks with the opportunities AI brings for our customers and employees is critical, explains Steve Albrecht.
HSBC’s Principles for the Ethical Use of Data and AI
We’ve created a set of standards to ensure we use data and AI in the right way and in our customers’ best interests.
Content last updated: 20 August 2026