How we do business

Find out how HSBC is working to meet its responsibilities.

Committed to sustainable growth

At HSBC, we recognise that how we do business is as important as what we do. We have a responsibility to our customers, employees and the communities in which we operate and understand that to achieve success in the long term, economic growth must also be sustainable.

We aim to minimise our impact on the environment and to help the global transition to a low-carbon economy. We are mindful of our social responsibilities, and committed to high standards of governance.

We also recognise our responsibility to be transparent and open about our impact on people and the planet. We publish regularly updated material on our environmental, social and governance (ESG) performance on our corporate website, as well as in our Annual Report and Accounts.


We have set out an ambition to build a net zero global economy. To enable this, we plan to prioritise financing and investment that helps to build a thriving, resilient future for businesses and society.

Our goal is to align financed emissions from our portfolio of customers to the Paris Agreement goal of net zero by 2050 or sooner. We also aim to bring carbon emissions from our own operations and supply chain to net zero by 2030.

To achieve these goals, we are intensifying the support we provide to customers in areas including capital markets, lending, transaction banking, advisory services and investments. We continue to monitor the impacts of climate risk and accelerate the development of our climate risk management capabilities.

Our sustainable finance targets

In 2020, we announced that our ambition is to provide and facilitate between USD750 billion and USD1 trillion in sustainable finance by 2030 to help our customers to progressively decarbonise. By the end of 2021, we had provided and facilitated USD127 billion.

Our work in this area includes: advising clients and helping them to access capital markets; developing products such as green, social and sustainable bonds; providing loans for projects that meet green criteria; and managing socially responsible investment funds.

We have a particular focus on transition finance, and plan to increase our portfolio of solutions in this area to help even the most heavy-emitting sectors to progressively decarbonise.

Facilitating net zero for our customers

Our ambition is to provide and facilitate a total of $750bn to $1tn over 10 years

Key facts: environmental

Fact: 37.5 per cent of our energy was renewable in 2021
Fact: We were named Best Bank for Sustainable Finance in Asia and the Middle East in Euromoney’s 2021 awards
Fact: We’ve achieved a 50.3% cumulative reduction in absolute greenhouse gas emissions from a 2019 baseline

Our climate strategy

We’re mobilising finance and accelerating innovation to help drive the transition to a global net zero economy.


Find out how we are working to meet our responsibilities to our customers, employees and the communities we serve.


Putting the customer at the centre of everything we do is a priority for HSBC. But we recognise we have further to go.

We want to provide products and services that our customers need and that fit seamlessly into their lives. We are investing in technology to enhance their banking experience and maintain our standards in fighting financial crime.

We maintain trust by striving to protect customers’ data and information, and delivering fair outcomes for them. If things go wrong, we know we must address complaints in a timely manner. Operating with high standards of conduct is central to our long-term success and underpins our ability to serve our customers.

Key facts: customers

Fact: We gathered feedback from more than one million customers in 2021
Fact: Our recommendation scores improved in more than 60 percent of our markets in 2021
Fact: We opened 2,295 accounts for homeless people, refugees and survivors of human trafficking in 2021

Digital banking

HSBC is investing in innovative technology to make banking for customers easier and more secure.


We want to create an environment at HSBC that allows everyone to fulfil their potential. This is why we prioritise our employees’ mental health, support their wellbeing and recognise the importance of being able to work flexibly. Our global sabbatical policy, for example, makes it easier for people to balance their work commitments with their personal lives. And, in 2019, we started providing mental health education to all managers at HSBC, helping them spot potential issues and point people towards the right support.

We want a diverse and inclusive workforce that values individuals and their contribution. This allows us to better represent our customers and the communities we serve. By the end of 2020, we had achieved our target of ensuring at least 30 per cent of our senior roles were held by women. We have set a new target of 35 per cent by 2025.

Key facts: employees

Fact: 82 percent of employees believe we have the right purpose, strategy and values to drive success
Fact: 1.1 million performance recognitions were received by employees through our At Our Best scheme in 2021
Fact: Our employees spent 5.9 million hours on training in 2021

HSBC University

At HSBC we are committed to investing in our people and giving employees opportunities to train, learn skills and obtain qualifications through HSBC University.


We have a responsibility to invest in the long-term prosperity of the communities where we operate.

We recognise that technology is developing at a rapid pace and that a range of new and different skills are now needed to succeed in the workplace. For this reason, much of our focus is on programmes that develop employability and financial capability. We also back initiatives that support responsible business, and contribute to disaster relief efforts based on need.

In addition, we provide a variety of volunteering opportunities for our employees around the world.

Key facts: communities

Fact: More than 5.2 million people are estimated to have benefited from HSBC-funded employability and financial capability programmes since 2018
Fact: Our employees spent 79,000 hours volunteering with community projects during the working day in 2021
Fact: We contributed USD113.8 million to charitable programmes in 2021
A group of six HSBC employees talk together


We value difference and were founded on the strength of different people, experiences and voices. They are integral to who we are and how we work.


We are committed to running our business in a way that upholds high standards of governance.

This includes working with our regulators to manage the safety of the financial system, and learning from past events to ensure they do not happen again.

We meet our responsibility to society through paying taxes and are transparent in our approach to it. We understand the role that businesses have to play in protecting human rights, and seek to ensure we respect international standards in our workplace and supply chains.

Furthermore, we recognise our wider obligations to society to increase financial inclusion and are carrying out a number of initiatives to help more people access financial services.

Key facts: governance

Fact: We screened more than 1.1 billion transactions per month for signs of financial crime in 2021
Fact: 99 percent of employees received anti-corruption training in 2021
Fact: There were 2,224 whistle-blowing concerns raised (subject to investigation) by employees in 2021

Note: this page was last updated on 22 February 2021 and reflects information available at that time.

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