ESG information

We measure our environmental, social and governance performance

Giving a clear account

We publish regularly updated information on our performance in relation to environmental, social and governance issues. This helps us understand the impact of our actions on people and the planet.

As a major international business HSBC has an impact on people all over the world – including customers, employees, suppliers, regulators, investors, and the wider communities it serves.

Our ESG Update

Download our latest report on HSBC’s approach to environmental, social and governance (ESG) issues.

Being sustainable means recognising the importance of our relationships with all these different groups while taking into account their needs and aspirations. We also recognise our duty to manage the impact of our business on our environment. Without doing this, we cannot thrive over the long term.

Publishing information on our performance in relation to environmental, social and governance (ESG) issues helps us understand the impact of our actions on people and the planet. It is important not only to mark the progress we continue to make in many areas, but also to be candid in acknowledging where we have more to do.

We are committed to improving our ESG performance because we think it is crucial to our long-term success as a business.

This is why we have set targets to guide how we do business. These include a pledge to provide and facilitate USD100 billion in sustainable financing and investments by 2025, and a goal of ensuring that 30 per cent of our senior roles are held by women by the end of 2020. Other targets focus on improving customer satisfaction, reducing the environmental impact of our operations, and upholding high standards of conduct worldwide.

The 2020 annual incentive scorecards of the Group Chief Executive Officer, Group Chief Financial Officer and members of the Group Executive Committee have 30 per cent weightings for measures linked to these outcomes. ESG metrics are also included in the long-term incentive scorecards of executive Directors.

ESG contacts

If you have an enquiry about environmental, social and governance issues, please email

How we do business

Learn more about the action we are taking to meet our wider responsibilities towards the customers and communities we serve.

More in this section

Sustainability memberships

We work with a range of stakeholders, industry forums and groups focused on sustainable finance and investment.

ESG reporting and policies

Find our ESG publications and further detail on our policies and non-financial performance.

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