Our approach

How we do business
is as important as
what we do

Forging lasting relationships

We are committed to building a business for the long term, developing relationships that last. We want to be a well-managed organisation that people are proud to work for, has the trust of our clients and the communities we serve, and minimises its impact on the environment.

Serving our customers

HSBC has adapted and grown over the last 150 years. But the foundations of our strategy and values remain the same. Our belief in doing the right thing remains key to our success.

  • Our values

    We are open, dependable and connected. We want to ensure our employees feel empowered to do the right thing.

  • Our strategy

    HSBC is one of the world’s leading international banks. Our strategy positions us to capitalise on long-term trends affecting our industry.

Our climate strategy

Find out about our ambitious plan to prioritise financing and investment that supports the transition to a net zero global economy.

Read more

Measuring our impact

Fact: The amount HSBC contributed to charitable and community projects around the world in 2019 is 101 million US dollars.
Fact: Carbon dioxide emissions per full-time employee have decreased by 35 per cent since 2011.
Fact: HSBC has pledged to provide 100 billion US dollars of sustainable financing and investment by 2025.
  • Culture and people

    Our people span many cultures, communities and continents, and we are committed to facilitating their growth and enabling them to thrive both inside and outside the organisation.

  • Risk and responsibility

    We take an active approach to managing risk. Robust governance helps us meet our responsibilities and protect our business, customers and investors.
  • Corporate governance

    We have a comprehensive range of policies and systems in place to ensure that the bank is well-managed, with effective oversight and control.

Insight

The start of a new era

A major agreement between 15 Asian nations could boost regional trade, investment and growth, says HSBC’s Stuart Tait.

Central banks develop digital currencies

Sweden and mainland China could be the first places to issue their own digital currencies.

Asian nations sign new trade deal

Asian nations sign new trade deal

The Regional Comprehensive Economic Partnership moves the global centre of economic gravity further East.