Our approach

How we do business
is as important as
what we do

Forging lasting relationships

We are committed to building a business for the long term, developing relationships that last. We want to be a well-managed organisation that people are proud to work for, has the trust of our clients and the communities we serve, and minimises its impact on the environment.

Serving our customers

HSBC has adapted and grown over the last 150 years. But the foundations of our strategy and values remain the same. Our belief in doing the right thing remains key to our success.

  • Our values

    We are open, dependable and connected. We want to ensure our employees feel empowered to do the right thing.

  • Our strategy

    HSBC is one of the world’s leading international banks. Our strategy positions us to capitalise on long-term trends affecting our industry.

Our climate strategy

Find out about our ambitious plan to prioritise financing and investment that supports the transition to a net zero global economy.

Read more

Measuring our impact

Fact: The amount HSBC contributed to charitable and community projects around the world in 2019 is 101 million US dollars.
Fact: Carbon dioxide emissions per full-time employee have decreased by 35 per cent since 2011.
Fact: HSBC has pledged to provide 100 billion US dollars of sustainable financing and investment by 2025.
  • Culture and people

    Our distinctive culture reflects the diversity of our people and the sense of responsibility that comes with looking after other people’s money.
  • Risk and responsibility

    We take an active approach to managing risk. Robust governance helps us meet our responsibilities and protect our business, customers and investors.
  • Corporate governance

    We have a comprehensive range of policies and systems in place to ensure that the bank is well-managed, with effective oversight and control.

Insight

The launch of an ESG index in Dubai this year has helped the growth of the sustainable finance market in the Middle East

The Middle East’s path to a sustainable future

Green finance will be key to the region’s low-carbon transition, says HSBC’s Nour Safa.

Waste not, want not

Cutting food waste could help retailers protect the environment – and their reputation.

ESG investing remains key
during COVID-19

A new HSBC survey highlights how sustainable finance is moving into the mainstream of capital markets.