Operations, Services and Technology

Our Operations, Services and Technology teams are the engine that drives HSBC, making the bank simpler, better and faster for our customers and colleagues. We offer a broad range of career opportunities.

The role of Operations, Services and Technology is to:

  • Develop software and applications to improve HSBC’s customer experience
  • Manage the bank’s IT systems, infrastructure and support
  • Run customer operations and help manage change across the bank
  • Implement major strategic transformation programmes
  • Provide professional services such as procurement and real estate management

Technology

HSBC Technology is a global team of technologists whose purpose is to transform the world’s banking experience. We use technology to power the world’s leading international bank, enabling simpler, better and faster banking, while keeping people’s money safe and their data secure. It’s our job to build the platforms and partnerships that affect millions of people each day. Find out more about careers in Technology.

Operations

Operations is one of the largest global functions in HSBC. Our global team of more than 30,000 colleagues in 52 countries and territories manages the delivery of services for customers, including 1.7 trillion payments a year. Operations is using technology and innovation to transform the way we work and make our customers’ lives easier. Read more about careers in Operations.

Showing just how much #WeCare (duration 2:22) Colleagues in Operations around the world share what life is like supporting each other and their communities

Procurement

Global Procurement plays a fundamental role in the day-to-day provision of goods and services for the HSBC Group. Our primary focus is to deliver commercial value through all areas of procurement worldwide. We work closely with other parts of HSBC to provide leadership of the bank’s third-party supplier relationships.

Corporate Real Estate

CRE manages HSBC’s property portfolio for the benefit of our businesses, customers and colleagues and is responsible for a network of around 4,500 buildings in 64 countries and territories. We manage everything from data centres and offices to retail outlets and residences. Our mission is to ensure that customers and colleagues on HSBC premises benefit from a safe, well-managed environment.

COO Office

The COO Office manages risk and administration activities for operational areas across HSBC, provides leadership and guidance that enables us to fulfil our business risk, control and operational support responsibilities, and ensures excellence in the delivery of our services.

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Find out about other business areas and teams

Commercial Banking

We serve businesses ranging from small enterprises to large multinationals in more than 50 markets worldwide.

Global Banking & Markets

We provide financial services and products to corporates, governments and institutions.

Wealth and Personal Banking

Our teams help millions of individuals, families and business owners manage their personal finances.

Global functions

These are the operational teams that support our work – from human resources and marketing to strategy and risk.

The bigger picture

Find out how a love of patterns and computer science led Kate to her role as an IT architect at HSBC.

Read Kate’s story

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