Branch or contact centre

If you enjoy helping customers and providing high-quality service, HSBC offers many roles in our Singapore branches and contact centres.

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HSBC’s Singapore branch network and contact centres are part of our Retail Banking and Wealth Management business. They are two of the main routes through which we provide our personal customers with banking services and financial products, from current accounts, credit cards, personal loans and mortgages to savings, investments, insurance and wealth management.

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer groups. This area is responsible for implementing distribution strategy, driving the delivery of leading retail customer experiences and thereby maximising customer satisfaction.

Contact centre roles

HSBC’s Singapore contact centre is based in Mapletree Business City and employs more than 160 employees and answers over one million calls a year. Employees serve our personal and commercial customers over the phone and identify ways in which we can meet their needs.

Our contact centres provide a good entry point into the financial services industry and employees who start in the contact centre have gone on to pursue a variety of roles including sales and service roles at branches and other leadership roles across HSBC teams.

We look for people who can provide high-quality service that makes customers feel valued and who have the knowledge and expertise to fulfil their requirements.

Key roles in our contact centres include:

Branch-based roles

We have a range of opportunities available in our network of 11 branches across Singapore.

All roles are customer-facing, and can offer a number of opportunities to undertake relevant qualifications while on the job. We’re committed to your professional development and provide a variety of opportunities such as role-based learning and training courses in partnership with the Singapore Workforce Skills Qualification (WSQ).

Key roles in our branch network include:

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