Careers in Global Operations

Global Operations employs thousands of people around the world. Their job is to run and deliver customer operations and help manage change in the bank.

Operations is one of the largest global functions in HSBC, employing more than 30,000 colleagues in 53 countries and territories.

In Global Operations we run and deliver customer operations and help to manage change in the bank. We support the global businesses – Wealth and Personal Banking, Commercial Banking and Global Banking & Markets – in delivering customer operations and services across the world.

Join our global team

If you join Global Operations you will be based in one of the countries in which we operate or in one of our Global Service Centres, which are located in India, China (opens in new window), Malaysia, the Philippines (opens in new window), Sri Lanka (opens in new window), Egypt (opens in new window), Poland (opens in new window) and Mexico (opens in new window).

  • Our Global Service Centres are an integral part of Global Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses. This may include transactions for our retail bank such as processing loans, credit cards, insurance and mortgage applications, opening new accounts, and managing customer enquiries through contact centres and digital platforms.
  • Employees in the Global Service Centres also run and manage operations for commercial bank customers. This includes processing credit applications, facilitating payments and managing the import and export transactions that enable customers to protect and grow their businesses through international trade.

What's it like to work in Operations? (duration 2:44) Meet some of the colleagues in HSBC's biggest function to see how they support the bank – and each other.

Who we look for

We have exciting opportunities for highly motivated graduates and experienced professionals who want to help HSBC realise its ambition to be the world’s leading and most respected international bank. We are looking for people who are dependable, open to different ideas and cultures and enjoy being part of a team, as well as being interested in new technologies and services.

In return, we will help develop your skills through structured programmes, training and on-the-job experiences to meet your career ambitions. We offer comprehensive, market-competitive pay and benefits as well as programmes and plans to assist employees in building and protecting their financial security.

If you are interested in global connectivity, high standards of excellence and working with some of the best minds in the industry, then we hope to hear from you.

Read more about working in Technology, Operations and Services.

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