Frequently asked questions
Can cookies pass on my personal information to others?
We will not share any personal information gathered through cookies on this site with third parties.
We do use 'analytics' cookies on this site to help us make our website better for those who visit it regularly and in doing so we do share certain limited information with our third party 'analytics' providers.
Do cookies compromise my security when I'm logged on to Internet Banking?
What are cookies?
Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device. On this site, the cookies we use include 'analytics' cookies, to analyse how users use this site to help us make our website better for those who visit it regularly, and 'load-balancer' cookies, which are essential to ensure performance of the site.
Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to 'cookies' throughout, however is to include these alternate mechanisms.
More information about cookies can be found on allaboutcookies.org
How cookies make our websites safer and easier to use
Cookies are used for a variety of reasons, such as to improve the functionality and performance of this site and safeguard your privacy when browsing our local sites. They can allow you to use functions such as being able to find and compare mortgages and use secure online application forms. If you leave a secure session window open when logged in to Internet Banking, cookies will enhance your security by prompting you to end, and/or automatically ending, your secure session.
We use 'analytics' cookies on this site to help us make the site better for those who visit it regularly. They help us work out what users like and don't like and how we can improve things for you.
When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as HSBC Holdings plc is not responsible or liable for their privacy practices.
How you can manage your cookies
The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this site, any local sites or any other websites, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this.
However, please remember that cookies are often used to enable and improve certain functions on our site. If you choose to switch certain cookies off, it is likely to affect how our site works.
Can cookies allow others access to my computer's hard drive?
The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.
If I use a public computer, will someone be able to get my details from the cookies?
Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website. The cookies from our local websites do not in any way compromise the security of Internet Banking.
For more information about how to disable cookies, visit allaboutcookies.org.
More about your privacy
To find out more about how HSBC protects your privacy when using our website, please read our privacy notice.