HSBC Singapore Apprenticeship Programme (Polytechnic)

Your HSBC journey will be built upon - and thrive with - your skills.

We know how important it is to have the right skills, both for your future and ours. By building this skillset now, we’ll help you develop the agility to keep learning new skills throughout your career.

Over the course of 12 months, you'll get to:

• Work alongside the team and get a real-life insight into one of the business areas below.
• Be given real responsibility across several strategic projects.
• Perform well and you may be considered for a permanent role with us at the end of the programme.

We offer these apprenticeships in Wealth and Personal Banking, Wholesale and Digital Business Services.

Wealth and Personal Banking

Contact Centre:

• Analytics: Use speech analytics to identify process and call quality improvements.
• Customer Journey: Assist customers in completing digital banking processes via phone or email.
• Process Improvement: Analyse feedback and design solutions to enhance customer experience and operational efficiencies.

Network: You will adopt a needs-based approach to recommend retail banking products and deliver exceptional service. Your responsibilities will include managing customer queries, performing customer onboarding while ensuring regulatory compliance, and championing digital banking solutions. You’ll identify customers’ wealth and home loan needs, referring them to appropriate officers, and handle operational tasks efficiently and accurately.

Investment Services: You will assist in the administration of investment-linked funds and Unit Trusts, ensuring compliance with regulatory standards. Key tasks include processing daily unit pricing, handling subscriptions/ redemptions, liaising with fund managers, supporting periodic reporting, and maintaining internal controls. You’ll also support audit requests and perform various administrative duties as required.

Global Private Banking (Wealth Strategy and Commercialisation): In this dynamic role, you will support wealth strategy initiatives, manage stakeholder collaboration, and create presentation materials. You’ll assist in executing wealth campaigns, drafting campaign documents and approvals, and overseeing campaign fulfilment. Tracking commercialisation results and staying updated on product developments will be key responsibilities.

Wholesale

Client Services: The Wholesale Client Services team in HSBC is responsible for the full life cycle, including onboarding for new client entities and products, ongoing client servicing and credit servicing. You will gain experience in client-centric tasks, supporting Relationship Managers (RMs) in understanding client needs, handling queries, and assisting with the credit process. Responsibilities include client onboarding, managing financial crime risk assessments, and coordinating with internal teams to deliver high-quality service. You will also support RMs in day-to-day activities and query management.

Digital Business Services

Corporate Services: The role involves supporting Business Continuity and Incident Management (BCIM) by assisting in planning exercises, coordinating with IT and Facilities for critical resources, and monitoring business continuity activities. It also encompasses Protective Security and Workplace Safety responsibilities, such as managing building access and supporting emergency evacuation exercises. This role also includes various operational tasks like organising team meetings, tracking purchase orders and other administrative tasks for Corporate Services.