Our values

Growing our business
in the right way

At HSBC, we believe that how we do business is as important as what we do. We want to achieve good results in a way that treats our customers fairly and helps to strengthen communities and ensure a properly functioning financial system. Our values are central to achieving these aims.

HSBC’s values define who we are as an organisation and what makes us distinctive. We believe in acting with courageous integrity. We are:

Dependable

  • Standing firm for what is right, delivering on commitments, being resilient and trustworthy
  • Taking personal accountability, being decisive, using judgment and common sense, empowering others

Open to different ideas and cultures

  • Communicating openly, honestly and transparently, welcoming challenge, learning from mistakes
  • Listening, treating people fairly, being inclusive, valuing different perspectives

Connected to customers, communities, regulators and each other

  • Building connections, being aware of external issues, collaborating across boundaries
  • Caring about individuals and their progress, showing respect, being supportive and responsive

These values reflect the best aspects of our heritage, and remain key to our long-term success.

Our strategy

Find out about our plans to boost growth, improve shareholder returns and enhance customer service.

Our people, our story

HSBC staff around the world explain what they enjoy about working for the bank.

News and insight

HSBC launches mental health partnership

The bank is championing open and supportive discussions about mental health in the workplace.

Learn while you earn

How HSBC supports employees to improve their skills in a rapidly changing world.

My sabbatical story

HSBC’s Andy Russell took six months off work to travel, thanks to the bank’s sabbatical policy.