We have a duty to share our digital accessibility expertise

Our focus on being a digitally accessible bank is about far more than having a competitive advantage - it’s the right thing to do.

We’re committed to helping other organisations become more digitally accessible by sharing our expertise and resources to foster greater inclusion across industries.

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Robert Hsu, Senior Digital Governance Manager, Digital Experience and Accessibility, HSBC

With our global reach, I believe it’s our responsibility to lead the way and inspire others to follow suit.

Leading by example

We want to become the world’s most digitally accessible bank.

To truly lead by example, it’s important that we share what we’ve learnt and help advance digital accessibility for all.

So far, we’ve delivered digital accessibility training to more than 140 organisations, reaching participants in over 100 countries and territories worldwide. In 2024 alone, we trained more than 150,000 people in digital accessibility.

Available in person, virtually and in a number of languages, including traditional and simplified Chinese, on our Accessibility Hub e-learning platform, this training helps participants make their websites, applications and digital products usable for everyone.

It’s a start – and we’re committed to building on this further.

Breaking down barriers

In order to break down accessibility barriers, it’s important to understand where clients are on their digital accessibility journey, the challenges they face and where support is most needed.

HSBC’s Group Digital Experience and Accessibility Team works extremely closely with a growing number of clients.

Our team has the expertise to assess the inclusivity of an organisation’s digital platforms to ensure they meet disability standards.

We provide tailored solutions, practical guidance and best practice advice to address a wide range of issues, whether that’s improving colour contrast, optimising screen reader focus, or ensuring greater compatibility with voice control.

A shared mission

Achieving global accessibility standards isn’t just about implementing defined guidelines – it’s about developing a deeper understanding of user needs, leveraging innovation and fostering collaboration.

Looking forward, we’re dedicated to helping more organisations build accessible digital experiences, believing that inclusivity is foundational to innovation and excellence.

Our goal is to extend our expertise by offering training opportunities to individuals outside of HSBC platforms, through various channels.

Accessibility is a shared mission. It’s our duty to help pave the way for a truly inclusive digital future – one where opportunity and access are open to everyone.