Operating Excellence Internship

Come learn how to deliver innovative change that creates better services for our customers and helps our transition to net zero.

You’ll work within the areas of Global Operations, Deputy Chief Operating Office, and the Chief Control Office (CCO). You’ll manage projects that will give you exposure to customer service delivery, risk and governance management, large-scale transformation projects, and support to our regional and country COO offices.

You will play a role in identifying processes that can be made more efficient to improve the services we provide to our colleagues and external customers.

Those who do well on the internship will be offered a position on our Graduate programme.

You’re willing to learn.

Thinking creatively to solve problems excites you. Downtime bores you. You want to make things more efficient, easier, and faster.

You understand customers and like business, negotiating, building relationships, and moving at pace to adapt to changing situations.

You’ll get an immersive introduction to HSBC and the world of Operations, including the roles of Deputy Chief Operating Officers and Chief Control Officers.

A tailored induction will bring you up to speed about the project you’ll work on. A Grad Coach will help you make connections and navigate your way within HSBC.

You’ll have hands-on opportunities to learn about Six Sigma, Agile, and project management, as well as soft skills that will set you up for a varied, international career.

You’ll have plenty of opportunities for continuous learning and people to support you during your time with us so that you’re well prepared for your future. Read more about the support you’ll get.

Meet the grads currently on our programmes. They’ll tell you what life is like at HSBC, what they’re doing and learning, and share advice based on their experience.

Life on the Global Operations programme (duration 1:41) Aarooshi is gaining a broad view of the different functions and processes working in Operations. She is ready for any challenge and opportunity when she completes the programme

Quote from Saul in Mexico, I am rotating through different teams, expanding my network, and learning how one of the largest banks in the world operates.

Quote from Ted in mainland China, Despite not knowing much about the financial industry or having a financial background I’ve been welcomed and encouraged to try different positions in the company so I can discover myself and realise my strengths.

Ready to apply?

Check where this programme is open and make an application.

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