Operating Excellence Graduate Programme

A two-year programme that provides experience in driving business change across the bank and the critical role Operations play in delivering world class service to our customers across the globe.

You’ll rotate around four teams over the two-year programme. This will give you broad experience in all areas of Global Operations, the Deputy Chief Operating Office, and the Chief Control Office.

You’ll be given new objectives in each rotation. These could include managing transformation projects, providing customer service, delivering strategic procurement services, advising on risk and governance, or leading teams in one of our Global Service Centres.

You’ll deliver these objectives with an innovative mindset along with quick learning.

Performing well on the programme can lead to you becoming a Senior Manager in one of our critical business services, delivering customer operations, leading teams or managing change.

You’re a quick learner who is curious to know why things are done the way they are because you have ideas on how to make them better.

You like to think creatively and are passionate about operational excellence and problem-solving.

You enjoy the challenges and opportunities in business and know what makes customers happy.

You’ll gain first-hand experience in project management, strategy and planning, finance, business management, payments, and the Chief Operating Office.

You’ll receive training specific to each of your rotations to bring you up to speed quickly. A dedicated programme manager will help guide your journey through the different rotations.

Through each rotation you’ll have the opportunity to enhance your skills in Six Sigma, Agile, and project management. You’ll also improve on your negotiating and relationship-building skills.

You’ll have plenty of opportunities for continuous learning and people to support you during your time with us so that you’re well prepared for your future. Read more about the support you’ll get.

Meet the grads currently on our programmes. They’ll tell you what life is like at HSBC, what they’re doing and learning, and share advice based on their experience.

Life on the Global Operations programme (duration 1:41) Aarooshi is gaining a broad view of the different functions and processes working in Operations. She is ready for any challenge and opportunity when she completes the programme

Quote from Hauwa in the UK, At HSBC I see more diversity than at other places I’ve worked. They talk about inclusivity and valuing difference honestly and seriously, which makes me feel like I can really be myself at work.

Quote from Saul in Mexico, I am rotating through different teams, expanding my network, and learning how one of the largest banks in the world operates.

Ready to apply?

Check where this programme is open and make an application.

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