At HSBC, we are committed to providing a safe physical environment for our customers and employees as well as those who work with us. We aim always to meet the minimum health and safety standards required by law wherever we operate and, where reasonably practical, to exceed them.

Everyone at HSBC has a responsibility for helping to create a safe working environment. Employees are expected to take ownership of their safety and are encouraged and empowered to report any concerns.

Chief Operating Officers have overall responsibility for ensuring that the correct policies, procedures and safeguards are put into practice. This includes making sure that everyone in HSBC has access to appropriate information, instruction, training and supervision.

HSBC is committed to the effective delivery and continual improvement of our health and safety management system and will ensure that:

  • Health and safety is part of the core values of management and leadership teams

  • Appropriate resources are provided to meet our health and safety commitments

  • All health and safety risks are assessed, managed and escalated according to the HSBC risk management framework

  • Appropriate information, instruction, training and supervision is provided to our people

  • Employees can raise safety issues and concerns with their line managers, through their facilities management team, in HSBC Exchange meetings, or through the whistle blower disclosure line (HSBC Confidential)

  • Non-HSBC employees can raise safety issues and concerns either with the branch manager or any HSBC employee

  • Performance is monitored and reviewed at regular intervals