Our values define who we are as an organisation and what makes us distinctive. We believe in acting with courageous integrity. We are:

Dependable

  • Standing firm for what is right, delivering on commitments, being resilient and trustworthy

  • Taking personal accountability, being decisive, using judgment and common sense, empowering others

Open to different ideas and cultures

  • Communicating openly, honestly and transparently, welcoming challenge, learning from mistakes

  • Listening, treating people fairly, being inclusive, valuing different perspectives

Connected to customers, communities, regulators and each other

  • Building connections, being aware of external issues, collaborating across boundaries

  • Caring about individuals and their progress, showing respect, being supportive and responsive

Working at HSBC

Video: HSBC staff around the world explain what they enjoy about working for the bank.

Our values reflect the best aspects of our 150-year heritage. They are critical to fulfilling our purpose of helping businesses to thrive, economies to prosper and people to realise their ambitions.

The scale of our operations makes our values all the more important. We serve around 46 million customers around the world, ranging from individuals to the largest of companies. We are committed to conducting our business in a way that delivers fair value to customers, strengthens our communities and helps ensure a properly functioning financial system.

We employ more than a quarter of a million people, and provide opportunities for professional development and personal growth. Our people represent more than 150 nationalities and reflect our diversity and reach. We value diversity as essential to who we are and our ability to fulfil our purpose.

Our training programmes reinforce a culture that is grounded in our values. In 2015, we completed a three-year programme of values-led leadership training for all employees.

We want to recognise and reward people for doing the right thing. Every employee’s conduct during the year is taken into account during their performance appraisal. We also encourage employees to recognise the efforts of colleagues whose behaviour and actions exemplify our values.

Our Charter

We want everyone at HSBC to use their own judgement and make decisions for the right reasons. Sometimes, the best course of action is unclear, but we hope by focusing on the interests of our customers and the communities we serve, we will also do what is right for HSBC. In 2016, we published a Charter setting out some guiding principles to help everyone across the organisation understand and evaluate the possible implications of the decisions that they take.

By setting the highest standards of behaviour our aim is that all of our employees and customers can be proud of our business

Stuart Gulliver

HSBC Group Chief Executive

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