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Frequently asked questions
Please note that if HSBC is required to restrict the sending of any documents or information to any shareholder, for example due to the local laws of the jurisdiction in which the shareholder is resident or otherwise located, we may not be permitted to use electronic means to communicate with such shareholder. In any such case, or if for any other reason HSBC is unable to use electronic communications, we reserve the right to send printed copies of the relevant document or information.
I’m happy not to receive hard copies of shareholder documents, but I don’t have an e-mail address or a computer. What should I do?
You don’t need to do anything. By not responding to the consultation, you will be taken to have agreed that we may supply you notices, documents or information on our corporate website, www.hsbc.com. If you do not provide us with an e-mail address, we will notify you by post when shareholder notices, documents or information become available on the website. How and whether you access these is up to you.
At any time, you can request a hard copy of a particular notice, document or the information if you wish.
What equipment and software will I need to receive e-mail notifications and access the website?
For best results, we recommend you use the latest vendor supported release of the following browsers: Microsoft Internet Explorer, Mozilla Firefox or Apple Safari. Some documents will be made available in PDF format and will therefore require you to have Adobe Reader, which can be downloaded free of charge at www.adobe.com. To register your e-mail address for notifications you will need your shareholder reference number (printed on the consultation letter) and to agree to our Registrars’ Terms and Conditions.
What documents will be available on www.hsbc.com?
The Annual Report and Accounts, Strategic Report, Interim Report, Notices of shareholders’ meetings and the Dividend circular.
We will notify you as and when we are able to make any other documents available online.
If I provide an e-mail address for electronic communications, will I receive dividend notifications by e-mail?
If you have provided an e-mail address to receive electronic communications from HSBC we will send you notifications of your dividend entitlements by e-mail. If you have not given a standing instruction to receive new shares you will, in addition to the e-mail notification, be sent a printed Form of Election until such time as you register with the Registrars’ Investor Centre so that you can give your instructions electronically.
How can I give my dividend instructions electronically?
You will need to register with the Registrars’ Investor Centre by logging on to www.investorcentre.com/hk for shareholders in Hong Kong, or www.investorcentre.co.uk for all other shareholders. You will then be asked to enter the company name (HSBC Holdings plc), your Shareholder Reference Number, your full name and, for shareholders in Hong Kong, your Identification Document Number (HK Identity Card Number or Passport Number) before you are asked to agree to the Registrars’ Terms and Conditions for Investor Centre. As part of your registration, you will need to create a user ID and password. For security reasons, you will, initially, have only enquiry access, and an activation code will be mailed to your registered address. You will need to use this activation code to gain access to all of the functions of Investor Centre. If you wish to receive your activation code in time to give your instructions for the next dividend, please register with the Investor Centre as early as possible.