Our values describe the character of HSBC and reflect the best aspects of our heritage. They define who we are as an organisation and what makes us distinctive. By operating in accordance with our values we are:
Standing firm for what is right, delivering on commitments, being resilient and trustworthy
Taking personal accountability, being decisive, using judgment and common sense, empowering others
Open to different ideas and cultures
Communicating openly, honestly and transparently, welcoming challenge, learning from mistakes
Listening, treating people fairly, being inclusive, valuing different perspectives
Connected to customers, communities, regulators and each other
Building connections, being aware of external issues, collaborating across boundaries
Caring about individuals and their progress, showing respect, being supportive and responsive
To ensure that everyone who works for HSBC lives by these values we have made them a key part of every individual's annual performance review.
By setting the highest standards of behaviour our aim is that all of our employees and customers can be proud of our business
Throughout our history we have been where the growth is, connecting customers to opportunities.
HSBC was born from one simple idea – a local bank serving international needs.