After graduating from business school in 1999 with a degree in accounting, I worked for local banks while studying for an MBA. In 2004 I joined HSBC in Jordan as a Relationship Manager in Commercial Banking.
I moved around the organisation, working with business banking, mid-market and large corporate clients, and became Head of Commercial and Global Banking for Jordan. I also took part in the Next Generation Development Programme, which involved spending two weeks in India working on a social project to support agricultural communities, and completed a three-month assignment in Hong Kong.
After nine years in mainstream commercial banking, I decided that I wanted to gain specialist expertise in Global Liquidity and Cash Management. An opportunity came up in our regional head office in Dubai, so I went for it.
Today I am Regional Head of Client Management for the Middle East and North Africa, managing a team across eight countries. We help our clients – typically global or regional operators with sophisticated, cross-border requirements – to implement our bespoke global liquidity and cash management platforms. Our aim is to improve the efficiency of their cash management and the way they manage and reconcile receivables and track payments.
We talk to our customers continuously to understand their concerns, facilitate their payments and discuss changing market trends and their future needs. I spend the majority of my time with people, whether it is our customers, sales and products colleagues or my own team.
One of the great things about the bank is the variety of specialist areas within the different businesses. Working at HSBC offers a range of fulfilling and interesting roles, which collectively build a successful career path.