My introduction to the bank was a four-week programme in the UK with new recruits and high potential staff as part of the International Manager programme. It was a pretty high-level introduction - at the end of the month, we had to present a business case to senior board members.
After that I was sent to Los Angeles for two years as a Premier Relationship Manager focusing on the international client base at the Beverly Hills office. I couldn't have asked for a better start.
HSBC is the size of a large city spread over 71 countries so before you join it is important to try to work out what role you might like.
The International Manager programme has allowed me to move around and find my niche. After LA, I moved to Buffalo, upstate New York, to work on a regulatory-related project, then I went to London, then Dubai, before becoming the Country Manager of HSBC in Palestine. We have a small number of employees but have support from teams in the UAE, Egypt, Malaysia, India, Turkey and the UK.
It is varied work: each day I might contact operations teams in Egypt, foreign exchange teams in Turkey, a Global Banking Relationship Manager in Qatar, regional management in Dubai, software delivery in India and account-opening teams in Kuala Lumpur. I have to make sure that the team works together, deadlines are achieved and people feel valued for their contributions.
I have been given a large amount of responsibility relatively early in my career but the support I get from management and the local team has been great.
We pride ourselves on our commitment to the community, which has suffered from significant refugee and conflict problems, and we actively volunteer in community projects.