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Our approach

At HSBC, we are committed to building a sustainable business for the long term, building relationships that last. This means ensuring high standards of internal governance, as well as taking proper account of the impact of our actions on the environment and wider society.

Putting principle into practice is vital. We seek to embed sustainability in the way we do business, embrace diversity and inclusion, and encourage employees to be open, dependable and connected. We provide regular updates to help customers and communities understand our approach and measure progress against the commitments we have made.

Our values

We put great emphasis on our values. We want to ensure that our employees feel empowered to do the right thing and that we meet the expectations of society, customers, regulators and investors by being:

Our values

  • Connected to customers, communities, regulators and each other

  • Open to different ideas and cultures

  • Dependable

Diversity and inclusion

Diversity is in our roots. We believe that diversity brings benefits for our customers, our business and our people.

Frequently asked questions

What is HSBC doing to meet its sustainability targets? Find the answers to this and other frequently asked questions on HSBC’s governance, commitment to the environment and role in society.

Reports and documentation

Download HSBC’s latest Strategic Report and documents relating to sustainability, social and environmental policies, responsible investment and governance.

Supplier code of conduct

We expect businesses who supply goods and services to HSBC to operate responsibly, improving the lives of workers, their communities and the environment.

Risk and responsibility

We take an active approach to managing risk. Robust governance helps us meet our responsibilities and protect the business.


Doing banking well means providing our customers with the products and services they need and want, and managing the impact we have on the environment.

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