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The FAQ section is designed to provide brief answers to commonly asked questions relating to shares and share ownership. If you have additional questions, please contact the following.


As HSBC Investor Relations have no access to account information, please note that we are unable to answer individual account enquiries. HSBC customers are invited to e-mail customerrelations@hsbc.com. For all specific business enquires, please contact the relevant business or regional office directly.

Individual shareholder

Enquiries specifically related to your personal shareholding

Investor Relations team

Enquiries or information specifically related to HSBC strategy, financial and business performance

  • London
    Investor Relations team
  • HSBC Holdings plc
    8 Canada Square
    London, E14 5HQ
    United Kingdom
  • Telephone: +44(0) 20 7991 8041
  • Fax:
  • Telex:
  • E-mail: investorrelations@hsbc.com
  • USA
    Investor Relations team
  • HSBC North America Holdings Inc
    26525 N Riverwoods Boulevard,
    Mettawa IL 60045
    USA
  • Telephone: +1 224 880 8008
  • Fax: +1 847 383 3331
  • Telex:
  • E-mail: investor.relations.usa@us.hsbc.com
  • Hong Kong
    Investor Relations team
  • The Hongkong and Shanghai Banking
    Corporation Limited
    1 Queen's Road, Central
    Hong Kong
  • Telephone: +852 2822 4908
  • Fax: +852 2845 0113
  • Telex:
  • E-mail: investorrelations@hsbc.com.hk

Fixed Income Investor Relations team

Enquiries related to bonds and preferred shares

  • HSBC Holdings plc
    8 Canada Square
    London, E14 5HQ
    United Kingdom
  • Telephone: +44(0) 20 7992 5501
  • Fax:
  • Telex:
  • E-mail: investorrelations@hsbc.com

ADR holders

Any enquiries relating to ADSs should be sent to the depositary at:
BNY Mellon Shareowner Services

  • Overnight correspondence should be sent to:
  • BNY Mellon Shareowner Services
    211 Quality Circle, Suite 210
    College Station, TX 77845
    Telephone (US): +1 877 283 5786
    Telephone (international): +1 201 680 6825
  • Telephone:
  • Fax:
  • Telex:
  • E-mail: shrrelations@cpushareownerservices.com
  • www.mybnymdr.com

Paying agent (France)

Enquiries relating to shares held through Euroclear France, the settlement and central depositary system for Euronext Paris

Stockbrokers

  • Goldman Sachs
  • Peterborough Court
    133 Fleet Street
    London, EC4A 2BB
    United Kingdom
  • Telephone:
  • Fax:
  • Telex:
  • E-mail:
  • Credit Suisse Securities (Europe) Limited
  • One Cabot Square
    London E14 4QJ
    United Kingdom

  • Telephone:
  • Fax:
  • Telex:
  • E-mail:
  • HSBC Bank plc
  • 8 Canada Square
    London, E14 5HQ
    United Kingdom


  • Telephone:
  • Fax:
  • Telex:
  • E-mail:

Press office

For media enquiries, go to our media resources page.

Annual Report request

Shareholders may obtain a hard copy of the Annual Report and Accounts for 2013 free of charge by writing to the following departments:

  • For those in Europe, the Middle East and Africa:
  • Global Communications
    HSBC Holdings plc
    8 Canada Square
    London, E14 5HQ
    United Kingdom
  • Telephone:
  • Fax:
  • Telex:
  • E-mail:
  • For those in Asia-Pacific:
  • Communications (Asia)
    The Hongkong and Shanghai Banking
    Corporation Limited
    1 Queen's Road, Central
    Hong Kong


  • Telephone:
  • Fax:
  • Telex:
  • E-mail:
  • For those in the Americas:
  • Global Publishing Services
    HSBC North America
    26525 N Riverwoods Boulevard
    Mettawa
    Illinois 60045
    United States of America
  • Telephone:
  • Fax:
  • Telex:
  • E-mail: