Online security matters

Stay informed

The internet offers enormous benefits, from enabling us to communicate and shop online, to making it easier for businesses to trade across borders. But with these benefits come risks – which is why it’s important to protect yourself and your business.

Improve your cyber awareness

Our videos outline how to build your online awareness.

Types of cyber attacks

Understand the differences between attacks you may encounter.

Payment fraud learning

Payment fraud, including scams, are major risks which impact businesses of all sizes. This learning will provide you with guidance on how to protect yourself from payment fraud.

Gen AI enabled fraud

Duration: 3:43


[Woman]

You never know what’s just around the corner.

Life is full of twists and turns, but somehow you end up on the right path.

When I look back at my life and zoom out to see the bigger picture, my journey from self-starter to successful entrepreneur has been full of unexpected moments..

Oh, you dropped this!

You’re welcome.

I’ve overcome it all and, well, I’m proud.

But I’ve had to work hard.

And I wasn’t so successful at the start.

But self-belief comes with time.

And now I know there’s nothing stopping me.

There are people like me everywhere.

People with a vision.

I’m about to make a million.

It’s my biggest deal yet.

And now, please don’t mistake my ambition for arrogance.

I just know exactly what I’m doing because I’ve done this 100 times before.

And who knows?

Maybe next time, this could be you and I.

Riad, good to see you.

Thanks for seeing me at such short notice.

How are you?

[Riad]

Hey, no problem. I’m good, thanks. Busy.

[Woman]

I’m not surprised.

I can see that certificate in the background.

Congratulations on the promotion.

What’s that, Payables Lead?

Your family must be so proud.

How are they?

[Riad]

Thank you.

Well remembered. Yes, they’re very pleased.

So, what can I do to help?

Is this about the payment you mentioned?

[Woman]

That’s right.

So you’ve had a chance to look over the email I sent over?

[Riad]

Yeah. The confidential acquisition.

Right? Well,

I’ve already made a start on inputting the account details you sent over.

This all sounds really exciting.

[Man]

It really is.

Please do let me know when you’ve transferred the money over to the suspense account.

I’ve already had legal chase me to confirm that it’s done.

[Riad]

Of course they are.

I’m on it.

[Woman]

I can’t thank you enough for this, Riad.

You really are a lifesaver.

[Riad]

No problem.

Okay.

That’s the payment all sent over.

[Woman]

Thank you so much.

And it’s that easy.

I’m so proud of what I’ve built.

My team are truly gifted.

The things they can do with AI.

This technology means I can become the organisations you trust.

I can become almost anyone.

[Glitchy female voice]

Your bank ensuring your account details are safe and secure from fraudsters.

[Glitchy male voice]

Your supplier advising of a change of bank details for the next invoice payment.

[Woman]

And before you know it, you’ve given me everything.

Before you question anything, you give me everything.

Everything.

[Narrator]

AI has emerged as a powerful tool for businesses and for fraudsters.

[Text on screen]

AI has emerged as a powerful tool for businesses and for fraudsters.

[Narrator]

Educated staff are your first line of defence against fraud.

Make knowledge your advantage.

[Text on screen]

Educated staff are your first line of defence against fraud, make knowledge your advantage.

HSBC

© HSBC Group 2026

How AI is changing fraud

AI is a powerful tool for both businesses and fraudsters. Educated staff are your first line of defence against fraud.

Five tips for staying cyber safe

Get started on improving your safety online with these five key habits.

  • Share data securely

    When drafting your next email, take a moment to consider how you can share the least amount of information with the fewest amounts of recipients. Where possible, share links to documents to provide more control, over who can access the information.

  • Think before you click

    Before you click on a link or download an attachment, pause for a moment. Is it from a trusted source? Is there an unreasonable sense of urgency? If you receive a suspicious email pretending to be an organisation, contact them using a genuine phone number which can usually be found on the organisation’s official website.

  • Strengthen your passwords

    Create lengthy, memorable passwords and turn on multi-factor authentication (MFA) to add an extra level of security. Don’t reuse passwords across different websites.

  • Reduce your digital footprint

    Your activity online leaves a trail behind. Regularly check your privacy settings on social media and be mindful of what personal information you share online.

  • Update your devices

    Update your software, operating systems and apps when prompted. As well as providing new features and better functionality, these updates usually contain security updates.

Digital services at HSBC

HSBC and Digital

HSBC is investing in innovative technology to make banking for customers easier and more secure.

We’re fighting the cyber criminals of the future

HSBC is always looking for the best ways to protect its customers and global operations against cyber threats.

Content last updated: 13 February 2026