Since 2015 we have substantially improved our IT infrastructure to spot and analyse financial crime, investing USD1 billion in new and upgraded systems.

Our highly skilled IT professionals are building a single environment that takes all the data from our millions of customers worldwide and brings it together in an integrated way – helping us share information globally to manage financial crime risk effectively.

We are focusing our improvements on five areas:

  • Customer Due Diligence – understanding our customers better and assessing them for financial crime risk

  • Screening – checking customers and their transactions against relevant watchlists to spot for signs of financial crime, such as sanctions breaches

  • Monitoring – looking for unusual activity on customers’ accounts by understanding typical patterns of customer behaviour

  • Case management – enabling effective investigations of unusual activity

  • Exit management – making sure we have a consistent and auditable approach to end our relationship with customers HSBC does not want to do business with

USD

1 billion

investment in our IT systems since 2015

HSBC is constantly striving to improve the way we detect and prevent financial crime and explore technologies that help us build on existing capabilities. Fighting financial crime is a key area that can benefit from innovation and we’re working with and investing in a number of financial technology (fintech) firms that can help us achieve this.

Over the coming years, we aim to evolve significantly our approach to financial crime risk management by using our size and scale to use all the data available to us and apply advanced analytics and artificial intelligence.

This will help us overcome some of the inherent limitations in the current industry-wide approach to financial crime risk management that uses a small amount of available information and results in a high number of false alerts.

This new approach, which we are calling intelligence-led financial crime risk management, will help us make a step change in our effectiveness at fighting financial crime and set a new standard that aims to lead the industry.

We will be faster and more accurate at detecting suspicious activity and in our risk assessments. We will generate insight that we can use ourselves and provide to law enforcement to help keep criminals out of the financial system. This will benefit the bank, our customers and society at large.

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Our journey

HSBC has made significant progress in upgrading our ability to fight financial crime.

Partnerships

Working in partnership is vital to understand and tackle financial crime.