Our values

Growing our business
in the right way

At HSBC, we believe that how we do business is as important as what we do. We want to achieve good results in a way that treats our customers fairly and helps to strengthen communities and ensure a properly functioning financial system. Our values are central to achieving these aims and set clear expectations about how our people should behave.

HSBC’s values define who we are as an organisation and what makes us distinctive. We believe in acting with courageous integrity. We are:

Dependable

  • Standing firm for what is right, delivering on commitments, being resilient and trustworthy
  • Taking personal accountability, being decisive, using judgment and common sense, empowering others

Open to different ideas and cultures

  • Communicating openly, honestly and transparently, welcoming challenge, learning from mistakes
  • Listening, treating people fairly, being inclusive, valuing different perspectives

Connected to customers, communities, regulators and each other

  • Building connections, being aware of external issues, collaborating across boundaries
  • Caring about individuals and their progress, showing respect, being supportive and responsive

These values reflect the best aspects of our heritage, and remain key to our long-term success.

I am determined to ensure we do business in a responsible, sustainable and ethical way

John Flint, HSBC Group Chief Executive

Our people, our story

Working at HSBC (duration 2:16) HSBC staff around the world explain what they enjoy about working for the bank.

Our strategy

Find out about our plans to boost growth, improve shareholder returns and enhance customer service.
Read more

News and insight

Amanda Murphy, Head of Commercial Banking, UK

Leaders named as gender diversity champions

Six HSBC executives have been recognised for their support for women in the workplace.

How a little help can make a big difference

HSBC employee Derek Kong talks about the volunteering he does with under-privileged children.

HSBC joins the Pride

HSBC is supporting its customers and employees at a range of Pride events around the world.