With technology developing at a rapid pace, a secondary education or university degree is no longer a guarantee of employment. A range of skills are now needed to succeed in the workplace. Financial capability is also increasingly important in a world of rising wealth inequality.

That’s why we are focusing a key part of our sustainability strategy on future skills – for our customers, employees and for the people in the communities we serve. We are doing this by concentrating on two key areas: employability and financial capability.


To achieve our goal of boosting employment-related skills, we have made commitments to:

1. Provide industry-leading learning and development for our employees

  • Creating an environment where our employees can unlock their potential by developing managers who are committed to improving their team members’ skills and their long-term career progression

  • Helping our people gain the ability to drive their own development through careers that may span several different types of job and organisations

  • Continuing to evolve HSBC University to provide opportunities and tools for our employees to acquire the knowledge and skills required in their current and future roles

2. Help people in our communities develop the skills for the jobs of today and tomorrow through the HSBC Partnership for Skills

  • Supporting charitable partnerships that will help one million people develop employment-related skills; by 2020 we will provide USD80 million in funding for these projects. In 2019 we also plan to launch a new global programme focused on three key future skills: STEM skills (science, technology, engineering and mathematics), soft skills (such as communication, teamwork and leadership), and global skills (such as empathy and cultural understanding)

  • Engaging our employees, and where possible our customers, to share their career experiences, knowledge and skills with their local communities through volunteering

  • Using our expertise and resources to support educational institutions, governments and NGOs to ensure education and training programmes provide the skills that employers need

Financial capability

Financial capability means having the skills, attitudes and tools needed to manage money effectively. We are pledging to:

1. Make building financial capability a central part of the HSBC customer experience

  • Helping customers make the most of our enhanced range of digital services and apps to manage their money more effectively

  • Enabling our customer-facing employees in our Retail Banking and Wealth Management (RBWM) business to support our customers and communities in growing their financial capability

2. Help people understand their financial needs and make the most of their money through education

  • Supporting charitable partnerships that will help one million people increase their financial skills; we will provide USD35 million in funding for these projects by 2020

  • Encouraging our employees to volunteer with these charity partnerships and share their financial knowledge with the communities in which we operate

  • Raise awareness, through our campaigns on topics such as retirement and education, of ways in which customers can better manage their money

  • Support our employees to increase their own levels of financial well-being and plan for the future

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Measuring our impact

We publish regularly updated information on our performance in relation to environmental, social and governance issues.