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Supporting sustainable cities and communities is one of the UN Sustainable Development Goals

HSBC will help 1 million people develop the skills they need to thrive in the modern workplace by 2020. The commitment forms a key part of the bank’s latest Environmental, Social and Governance (ESG) Update, which is published today.

In his foreword to the report, Group Chief Executive John Flint says: “There are areas of our ESG performance in which we have made genuine strides… the report shines a light on those successes, but also highlights where we still have work to do.”

To read full details of the bank’s performance, including information about customer complaints and efforts to combat financial crime, download the Environmental, Social and Governance Update (April 2018) (42-page PDF 1MB).

Our future success is determined by our ability to address these issues and by our impact on people and the planet more generally

John Flint

HSBC Group Chief Executive

Backing future skills

To achieve its goal of helping people to succeed in the global economy, HSBC will give USD80 million to charities around the world that help people develop employment-related skills. This support will be bolstered by increased opportunities for the bank’s employees to share their career experiences, knowledge and skills through volunteering. Employees will also receive support and encouragement to develop the skills they need to build their career for the long term.

In addition, HSBC has pledged to build financial capability skills among its customers and in the community more broadly. It will donate USD35 million towards financial education charity programmes with the aim of supporting 1 million people by 2020, as well as equipping customers with the skills and tools they need to manage their money.

Meeting our responsibilities

These new “future skills” commitments are among a broad range of measures included in the ESG Update, which explains the action HSBC is taking to meet its responsibilities towards employees, customers and communities. The report also describes how HSBC is:

  • Collecting and acting on feedback from customers to provide better and more accessible services

  • Pursuing high standards of conduct throughout its businesses

  • Working with charities and customers to embed environmentally and socially responsible business practices in sectors such as palm oil and clothing manufacture

The report highlights the importance of ongoing efforts to make HSBC a more diverse and inclusive organisation – particularly at a senior leadership level.

Mr Flint adds: “It is critical we get these things right. Our future success is determined by our ability to address these issues and by our impact on people and the planet more generally.”

Previous ESG reports have outlined HSBC’s commitment to support the global transition to a low-carbon economy, as well as its target of switching to sourcing 100 per cent of its electricity from renewables by 2030.

You can read previous reports on the Measuring our impact page.


Ikenna Onyema took part in HSBC's traineeship programme

Working with The Prince’s Trust

The Prince’s Trust helps 11 to 30 year-olds who are unemployed or struggling at school to transform their lives. HSBC has been involved with the charity since 2012, helping it to reach 14,000 people in the UK, the Channel Islands and Malta.

As part of the bank’s global “future skills” commitments, HSBC UK has recently confirmed that it will extend its work with The Trust. Funding from HSBC will enable more young people to participate in The Trust’s main employment programme, Get Into, while supporting the organisation to test and develop new employability projects.

In partnership with The Trust, HSBC will also continue to offer a bespoke traineeship programme. In 2017, this gave 129 unemployed young people work experience with the bank. At the end of the programme, many went into education, training or paid employment, with 22 securing jobs at HSBC.

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