Tracy Garrad, CEO, first direct, has taken an unconventional route to the top

It would be easy to form an assumption that somebody like me in the role that I now have has followed a very traditional path,” says Tracy Garrad, CEO of first direct, a division of HSBC. “But nothing could be further from the truth.”

When Tracy was 17 years old, her mother died of cancer. Instead of going to university, Tracy started work at a bathroom company. A manager spotted her potential and encouraged her to combine her job with part-time study. Tracy obtained a qualification, moved into the finance industry, and eventually rose to her current senior leadership role.

First direct is an internet and telephone-based bank with its headquarters in Leeds, UK. The award-winning bank, which prides itself on customer service, has been in business for more than 25 years.

Watch Tracy’s story on the HSBC NOW YouTube channel

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