I joined the HSBC Management Trainee Programme because it allows you to sample many aspects of banking. I explored various career options and at the end of the programme I decided to specialise in Retail Credit Risk. Since then, I’ve gained experience of credit risk policy, management information and credit approval. It’s my job to monitor our Credit Approval team’s capacity to fulfil agreed service levels and look for ways to improve the approval process. I also liaise with the Sales team on individual product applications and with our Policy team on enhancing our credit criteria to manage acquisition risk.
HSBC offers a lot of opportunities as well as support for employees. This is important to me because I have a family. It’s not easy being a working mother, which is why I’m grateful that HSBC has shown such flexibility with my hours. When I was in the Credit Policy team, I worked extra hours Monday to Thursday so I could have Friday afternoons off under the bank’s Flexible Working Programme to care for my family and attend dance classes – my big interest in life. During my pregnancy, I worked at home for a month, using our technology to stay connected with the office. And now I start work at 9.30 am, 30 minutes later than my colleagues. This allows me to drop my daughter at school and talk to her teacher if necessary, which I can’t do after school. It has not only meant that I can still work to the best of my ability, but it has also played a big part in my daughter’s development.
My experiences show how much HSBC values its people as individuals. I also have a mentor to help me, and I’ve also been able to undertake short-term attachments and special assignments in other offices.