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Ni - Commercial Banking, Singapore

It’s always important to understand cultural differences and put yourself in your colleagues’ shoes

In 2010, I took part in HSBC’s Summer Analyst Programme in Hong Kong. Working in Global Payment and Cash Management showed me how HSBC helps companies to build their business. It also allowed me to see how similar my values were to the bank. When I graduated, it seemed natural to apply for a place on the Management Development Programme in my home country of Singapore.

The programme has given me a holistic view of corporate banking and deep knowledge of banking products, processes, people, strategy and risk. Trainees are given opportunities to lead bank-wide projects and initiatives, which is ideal for building a personal network and developing leadership skills.

The highlight for me was the four-week Global Graduate Development Programme in the UK. This included a business challenge in which I was part of a team made up of colleagues from both Western and Chinese cultures. This taught me that it’s always important to understand cultural differences and put yourself in your colleagues’ shoes. At HSBC, you never know when an opportunity will arise to work in a different country or just with colleagues virtually.

I’m currently an Assistant Relationship Manager in Commercial Banking. I manage a portfolio and provide financial solutions to international corporate clients. This includes handling customer enquiries, contacting overseas colleagues to explore referral opportunities, performing credit analysis and creating banking solutions for customers. Now my goal is to become a trusted adviser for corporate customers.

My senior manager plays an important role in my working life. She is the Chair of the Singapore Women’s Network and encourages me to share views and ideas with other senior staff. She also pushed me to socialise with colleagues and understand other parts of the business. It is inspiring that the organisation supports career development for women.

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