Before joining HSBC as a Management Trainee, I worked as a teacher for five years. My degree is in mathematics and finance, but what attracted me to HSBC was its values – especially the culture of ‘doing the right thing’. I applied for the Retail Banking Graduate Programme because I thrive on engaging with customers on a daily basis.
Having worked in the public sector, I was keen to stay involved with the community, particularly education. I am Chair of the Graduate Communities Committee, which organises fundraising and volunteering opportunities for both graduates and employees in the UK. I am developing my leadership and organisational skills, but the most satisfying thing is that we can utilise our networks to volunteer and raise money for a good cause. It is also an opportunity for people to see that the bank has employees who care about the community.
I am trying to balance my role as Chair of the Graduate Communities Committee with my retail learning. No two days are the same, and every customer is different so it is challenging to try to learn everything so quickly, but that is just part of what makes it so enjoyable and fulfilling. I think that is the reason why people want to be part of the retail network – to make a real difference to customers.