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Edmund - Commercial Banking, Kuala Lumpur

People are willing to help out, even if it means stepping out of their job remit

I spent five months as a Commercial Banking intern during my studies so I already had an understanding of HSBC’s culture. This helped me to see how a career at HSBC would provide me with international connections and allow me to experience a diverse range of cultures.

During the internship, I was lucky enough to develop a great relationship with my manager. He always made time for the interns, to brief us on a project or just to give advice, regardless of how busy he was. He provided me with a platform to prove what I was capable of.

Everyone at HSBC has been supportive – which is a great environment to work in. People are willing to help out, even if it means stepping out of their job remit. The learning curve is steep and there are high expectations, but there’s always someone around to guide you through the challenges. I’ve learned so much, not just about banking, but also how to communicate with different people.

I am based in the office, but sometimes I have to meet a customer away from work. Occasionally, I’ll have to deal with a matter outside core business hours or during the weekends, so it’s good that we have remote access, flexible working conditions and global connections. Having up-to-date technology is important at HSBC, not just to improve our working lives, but to facilitate better banking services and enhance customer experience.

I see a future with the bank – because we’re one of the biggest and well-known banks in the world. There is a great working environment, and the opportunities will allow me to build a career in the banking industry.

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