SecureMail is an e-mail encryption solution provided by Voltage Security and can be used with any e-mail application. E-mails are secured using identity-based encryption, which enables you to access your information quickly in addition to keeping the information safe.
The first time you receive a secure message encrypted by SecureMail, you will need to set up a SecureMail account and register your logon credentials. You will also be assigned a personalised security image which you will see every time you receive an e-mail via SecureMail from your HSBC relationship manager or HSBC representative.
Setting up an account is easy and does not require you to provide any financial or personal information. You will only be asked to provide a user name and a password of your choice. There is no charge to you for using this service and no requirements to download or install any special software. All that is needed is an e-mail account, connection to the internet and a web browser. Once you have set up your account, you will be able to login and view your message at any time.
Read the step-by-step guide to opening your SecureMail message sent by your HSBC relationship manager or HSBC representative.
SecureMail user guide – Spanish (10-page PDF 1MB)
SecureMail user guide – Chinese (10-page PDF 1.24MB)
SecureMail quick reference guide (4-page PDF 288KB)
Terms and conditions for SecureMail use
By using SecureMail to view your message, you agree to our Privacy Statement and our Terms and Conditions.
To view the privacy statement and terms and conditions relevant to you, please select either and then choose your country of residence or the country you have your account in:
Download About SecureMail in Chinese (1-page PDF 253KB)
Learn about SecureMail and the terms in conditions for SecureMail use.
Learn more about HSBC's security policy on e-mails, Forced TLS and other information on SecureMail.
Mail reader help
Learn how you can read SecureMail using popular e-mail applications.