Our steps
At HSBC we use industry standard security technology and practices, focusing on three key areas to safeguard your account from any unauthorised access.
Privacy
We use industry standard encryption within our Internet banking services
Secure Sessions
When you log in to Internet Banking you are said to be in a secure session . You know you are in a secure session if the URL address begins with https:// or a padlock symbol appears in the lower right hand corner of your browser.
Encryption
Secure Sockets Layer (SSL) Encryption technology is used within your Internet Banking session to encrypt your personal information before it leaves your computer in order to ensure no one else can read it. Depending on your browser setting, a pop-up window will appear to notify you that you will be entering a secured page.
Session Time-out
If you forget to log-off after banking online, or your computer remains inactive for a period of time during a session, then our systems automatically log you off. Pages viewed during a secure session are not recorded in your PC's temporary files.
Technology
We use many layers of security – for obvious reasons we cannot disclose all of them, but the following are typically used:
- All our operating systems are updated with the latest security patches
- Our anti-virus software is kept updated
- We use firewalls to prevent unauthorised intrusion
Identity Privacy
We use log-ins and passwords to make sure we're dealing with you
Online access to your account is only possible once you have authenticated yourself using the correct Internet banking ID and security details. If you are using a password, it is vital that you do not share your password with anyone and do not use the same password for other services (e.g., Yahoo, Hotmail, etc.)
Automatic Lock-out
After a number of incorrect attempts to log in, we disable online access to your account. To re-activate your account, you should contact your usual helpdesk number.
Useful tools
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